1. RETURNS FOR FACTORY DEFECTS OR WITHIN THE WARRANTY.
THE USER WILL BE ABLE TO RETURN (WITHOUT COST) ANY PRODUCT PURCHASED ON THE SITE THAT PRESENTS ANY DEFECT : (I) MAKES IT UNSUITABLE FOR THE USE TO WHICH IT IS USUALLY INTENDED, (II) REDUCES ITS QUALITY OR THE POSSIBILITY OF ITS USE, OR (III) DOES NOT OFFER THE SECURITY THAT GIVEN ITS NATURE, IT IS NORMALLY EXPECTED OF THE SAME AND ITS REASONABLE USE, AND THAT THEY ARE WITHIN THE WARRANTY PERIOD.
TAKING INTO ACCOUNT THE ORIGIN OF THE CONTRACTED PRODUCTS, THE USER WILL HAVE A DEADLINE OF FIFTEEN DAYS, FROM THE DATE ON WHICH THE PRODUCTS ARE RECEIVED, TO INFORM SHEFITNESS ABOUT THEIR DISSATISFACTION WITH THEM. SHEFITNESS WILL NOT BE LIABLE IN THE EVENT THAT SUCH TERM IS EXCEEDED.
THE RETURN OF PRODUCTS THAT HAVE FACTORY DEFECTS WILL NOT HAVE ANY ADDITIONAL COST FOR THE USER.
TO FORMALIZE THE RETURN, THE USER MUST CONTACT SHEFITNESS WITHIN THE GRANTED PERIOD OF ONE MONTH, THROUGH THE FOLLOWING FORM: HTTPS://SHEFITNESS.COM/PAGES/CONTACT IDENTIFIYING THE INTENDED PRODUCT WHERE THE DEFECTS ARE SHOWN AND A PICTURE OR SHORT VIDEO OF THE DEFECTS FOUND.
ONCE SHEFITNESS RECEIVES THE DOCUMENTATION AND TESTS FROM THE USER, WE WILL INFORM YOU WITHIN 3 TO 5 BUSINESS DAYS IF IT COMPLIES WITH THE RETURN POLICZ OR NOT.
IF IT PROCEEDS WITH THE RETURN, SHEFITNESS WILL INDICATE THE USER THE WAY OF DELIVERY OR SHIPPING OF THE DEFECTIVE PRODUCT TO THEIR OFFICES / WAREHOUSES.
ONCE THE PRODUCT IS RECEIVED AND DEFECTS EVALUATED, SHEFITNESS WILL GIVE THE USER THE POSSIBILITY TO EXCHANGE THE PRODUCT FOR ANOTHER PRODUCT WITH THE SAME CHARACTERISTICS, UNLESS THIS OPTION IS OBJECTIVELY IMPOSSIBLE OR DISPROPORTIONED FOR SHEFITNESS.
IN THE EVENT THAT FOR REASONS OF LACK OF INVENTORY IT IS NOT POSSIBLE TO PROCEED WITH THE SHIPPING OF ANOTHER PRODUCT WITH THE SAME CHARACTERISTICS, THE USER WILL BE ABLE TO CHOOSE BETWEEN RESCUE THE CONTRACT (THAT IS, THE RETURN OF THE AMOUNTS PAID IN IT) OR REQUEST ANOTHER MODEL THAT HE/OR SHE WILL VOLUNTARILY CHOOSE.
THE DELIVERY OF THE PRODUCT, WILL BE CARRIED OUT WITHIN 3 TO 5 BUSINESS DAYS, FROM THE DATE ON WHICH SHEFITNESS CONFIRMS WITH THE USER THE CHANGE OF THE PRODUCT OR THE CHANGE OF THE PRODUCT. THE SHIPPING OF THE NEW MODEL.
THE CHANGE, THE DELIVERY OF A NEW MODEL OR THE TERMINATION OF THE CONTRACT, WILL NOT INVOLVE ADDITIONAL COSTS FOR THE USER.
IF THE USER TERMINATES THE CONTRACT, SHEFITNESS WILL MAKE A REFUND OF THE TOTAL VALUE OF THE AMOUNT PAID TO THE USER FOR THE PURCHASE OF THE DEFECTIVE PRODUCT (INCLUDING SHIPPING COSTS). THE REFUND WILL BE MADE WITH THE SAME METHOD OF PAYMENT AS YOUR ORDER.
SHEFITNESS INFORMS USERS THAT THE TERM OF THE RETURN OF THE AMOUNTS PAID WILL DEPEND ON THE PAYMENT METHOD USED BY THE USER AT THE TIME OF PURCHASING THE PRODUCT:
- IF THE USER MADE THE PAYMENT BY CREDIT / DEBIT CARD, SHEFITNESS WILL REFUND THE AMOUNT PAID WITHIN 14 BUSINESS DAYS, FROM THE MOMENT WHEN THE USER HAS DECIDED TO TERMINATE THE CONTRACT.
- IF THE USER MADE THE PAYMENT THROUGH PAYPAL, SHEFITNESS WILL RETURN THE AMOUNT PAID IN A PERIOD OF 24 TO 48 BUSINESS HOURS, FROM THE MOMENT WHEN THE USER HAS DECIDED TO TERMINATE THE CONTRACT.
-IN CASE OF PAYMENTS MADE IN CASH, ONLY THE DEFECTIVE PRODUCT EXCHANGE MAY BE MADE.
2. Right of Withdrawal (cancellation or return).
Your order begins to be processed immediately after clicking on "Finish the Order" in the "Billing and payment" section, so if you want the cancellation or return of your order, you should contact us through the following form https: / /shefitness.com/pages/contact.
In the event that the User is not satisfied with the products received in their order, the User will have a period of fourteen (14) business days to return the entire order or, if they prefer, they may return any of the products that were part of the total order. This process is carried out without charging any type of discounts and without the need to indicate the reasons.
However, the User must bear the return cost directly for Shefitness, whether if he/she returns the order in full, or if he/she decides to return only some of the products of the order.
To formalize the return, you must contact Shefitness at the address https://shefitness.com/pages/contact. Upon receipt of the return request, Shefitness will indicate the way to send the order to its offices and / or warehouses.
The User may send the product to the following Shefitness offices / warehouses:
- CALLE LOMA REDONDA # 2708, LOMAS DE SAN FRANCISCO. MONTERREY, NUEVO LEÓN POST CODE 64710
Shefitness is not responsible for the courier company hired by the User to return the order. For this reason, Shefitness recommends that the User ask the courier company for proof of delivery, when the courier has deposited the product at the Shefitness offices, so that the User has proof that the product has been delivered correctly. to Shefitness. Shefitness is not responsible for the address to which the User sends the order for its return.
The costs of returning the order (such as shipping costs through courier companies) will be borne directly by the User. In the event that the User does not proceed in this way or if the product suffers any damage, the User accepts that the product may suffer a depreciation or that Shefitness may reject the return.
Once Shefitness verifies that the order is in good condition, Shefitness will proceed to reimburse all of the amounts paid by the User.
If the User decides to return the order in full, Shefitness will return to the User all the amounts paid by the User (including shipping costs).
If the User only wishes to return one or some of the products that were part of the order, Shefitness will not be able to reimburse the shipping costs paid by the User for the entire order.
Shefitness informs Users that the return period of the amounts paid will depend on the payment method used by the User when buying the product:
- If the User made the payment by credit / debit card, Shefitness will refund the amount paid within a period of 14 business days, from the moment the User has decided to terminate the contract.
- If the User made the payment through PayPal, Shefitness will return the amount paid within 24 to 48 business hours, from the moment the User has decided to terminate the contract.
-NO CHANGES OR RETURNS ARE ALLOWED IN CASE OF PAYMENTS MADE IN CASH.
In any case, Shefitness will return the amounts paid in the shortest time possible and, in any case, within a period of 14 business days, from the date on which the User informs about his decision to withdraw from the contract. The refund will be made with the same payment method as the order.
In promotions applicable to the acquisition of individual items, which include the addition of an extra product either by way of example, but not limited to, 2x1, 3x2 or any other type that involves the delivery of an additional product for free or With a reduced price, the User's right of withdrawal will have effect on the set of products provided in the purchase as part of the promotion.